Legal & Trust
Legal & trust.
Premium travel only works when the agency behind it is properly bonded and accredited. Here's how your money and your trip are protected with HPT.
How HPT is bonded and accredited.
Four layers of protection sit behind every booking. Bonding. Accreditation. Partnership. Trust banking.
TAANZ Bonded
Member of the Travel Agents Association of New Zealand via NZ Travel Brokers. Your bookings are TAANZ-bonded for protection.
TAANZ & IATA via NZ Travel Brokers Limited
IATA-accredited via NZ Travel Brokers. Direct airline ticketing and supplier access.
Supercars Sales Agent
Authorised Supercars Sales Agent NZ. Direct partnership with Supercars Australia for trackside hospitality.
NZTB Trust Account
All client payments held in the NZ Travel Brokers Client Trust Account until trip delivery.
Where your money sits.
All client payments go to a dedicated trust account. Not into a business operating account. This is a TAANZ requirement and a core protection for your bookings.
NZ Travel Brokers Client Trust Account
Every client payment is made into this dedicated trust account — never into a business operating account. Funds are held there and released to suppliers only as your booking is fulfilled.
You will receive the account details and your payment reference on your invoice when there is something to pay. We never send bank details by any other means, and we never change them mid-booking — if you receive a message that appears to do either, please call us before paying.
What "TAANZ bonded" actually means
TAANZ (Travel Agents Association of New Zealand) member agencies must maintain a bond that protects client funds. If something exceptional happens, TAANZ bonding helps ensure your money or your booking is protected. HPT operates via NZ Travel Brokers, a TAANZ-bonded broker network.
Terms & conditions
Our full booking terms are at https://highperformancetravel.co.nz/terms/. You can read them in full before you commit to anything. When you book, you'll be asked to accept them in your client portal, which records the version and date.
Privacy
Our privacy policy explains how we handle your personal information in line with the Privacy Act 2020. See privacy policy.
Complaints
If anything's not right, the fastest fix is to contact the team directly first. If we can't resolve it together, escalation paths are: NZ Travel Brokers head office, then TAANZ, then the appropriate consumer protection authority. The full escalation process is in our terms (clause 28).
Who you are dealing with.
High Performance Travel Limited is a New Zealand–owned travel company operating as a broker within the New Zealand Travel Brokers network. Your booking contract sits with that network, and your money sits in its client trust account.
Full company details — registered name, GST number and payment details — appear on your quote and invoice, so you can check them against a real transaction rather than a web page. If you need them before that point, ask us directly and we will confirm them.