Terms & Conditions

References to “High Performance Travel”, “us”, “we”, and “our” are to High Performance Travel Limited, and references to “you” are to you as the customer that purchases (or otherwise obtains) a travel package from High Performance Travel.

1. BOOKING CONDITIONS

1.1 Age: You must be at least 18 years old to purchase a Tour.

1.2 Lead booker: If you are making a booking for more than one person, the person submitting the online booking or who signs the booking form is the “lead booker”.  The lead booker is responsible for:

1. a) Making full payment on the price of the package(s) purchased, including any insurance premiums and cancellation or amendment charges
2. b) Keeping all other people for whom the booking is made fully informed, as all documents and information regarding the package will be sent to the lead booker.

1.3 Insurance: You must purchase adequate travel insurance for you and all other members of your party at the time of purchasing your High Performance Travel package. If you do not purchase travel insurance, this will be considered a breach of the High Performance Travel Terms and Conditions and to the extent permitted by law, you will not be entitled to any refunds afforded to you under these Terms and Conditions. 

1.4 Consent to photos: Photographers and film makers may be in attendance on tour and may capture your image. It is a condition of purchase of a tour package that you consent to use of your image and likeness by us for whatever purpose we see fit, including marketing our services in brochures and/or any website.  If you do not wish to provide your consent under this clause 1.4, you must advise us prior to the travel date.

2. PRICES

2.1 All prices are stated in New Zealand Dollars per person (accommodation is on a “twin-share” basis) and includes any applicable GST.  

2.2 Prices are based on payment by internet banking. Purchases using credit cards will incur a credit card service charge (outlined in clause 3.6 below) which is not included in the package price.  

2.3 Please note that for contractual reasons, the package price cannot be itemised. The package price only includes the services specified in your itinerary.  Any personal incidental costs incurred during travel are excluded.

2.4 Each amendment made to the booking within 100 days of travel will incur an amendment fee of $100 per amendment per person, in addition to any fees charged by suppliers. No changes are permitted within 14 days of the travel date.

2.5 Prices are based on supplier costs, exchange rates, taxes, levies, and surcharges at the time of publication.  Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges at any time until full payment is received.  If we advise you that the price of the tour has changed substantially pursuant to this clause 2.5, you have the right to cancel your booking in accordance with clause 4.5 and we will refund your deposit to you.

3. DEPOSIT AND PAYMENT

3.1 Pursuant to these Terms, you can place orders for the purchase of Tours package(s) from us, and we will provide the number and type of package(s) ordered by you and accepted by us.

3.2 In some cases, numbers available for purchase for each type of package may be limited. The number of Tour packages that you may purchase will be determined by us in our sole discretion.

3.3 Upon the dispatch of a Confirmation by us to you  we shall be under no binding commitment to provide any package in relation to an order for purchase, unless and until we dispatch a confirmation email to you, and we have receipt of the applicable deposit and/or full payment by you in accordance with clauses 3.4, 3.5 & 3.6.

3.4 If you make a booking more than 100 days before the travel date:

1. a) A non-refundable deposit (as stipulated within the package pricing) is due at the time of booking.
2. b) Full payment for airfares quoted outside of group allocations is due at the time of booking.
3. c) The remaining balance is due 100 days before the travel date for all packages.

3.5 If you make a booking less than 100 days before the travel date, 100% of payment is due at the time of booking for all packages.

3.6 Payments can be made by online bank transfer or credit card. 

High Performance Travel Limited is a partner of NZ Travel Brokers, with secured billing through NZ Travel Brokers Trust Accounts. 

(Please note that credit card service charges will be incurred over and above the package price).

Please make payments to:

NZTB BANK ACCOUNT 

BNZ Palmerston North 

NZTB Client Trust Account 

02-0727-0074481-02

NZ Travel Brokers is set up in the New Zealand banking system as an approved Payee, as NZ Travel Brokers. 

Please complete the following fields with your payment:

Particulars (HPT Tony Ujdur)

Code (YOUR NAME/BUSINESS )

Reference (EVENT NAME)

3.7 If you pay by internet banking, please quote your booking reference and surname or invoice number to enable us to allocate your payment correctly.

3.8 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your booking as outlined in the clause 4 section below.

4. CANCELLATION

4.1 All cancellations must be advised in writing by post or email from the person who made the booking and are only effective from the date they are received by our office.  

4.2 The following scale of cancellation fees will apply:

1. a) Cancellations received more than 100 days prior to departure will incur the loss of your non refundable deposit.
2. b) Cancellations received within 100 days prior to departure are 100% non refundable

4.3 Most of our arrangements with suppliers are non-refundable and we are under no obligation to pursue any of our suppliers for refunds. However, subject to clause 4.4, to the extent that we do receive a refund from any of our suppliers in respect of a cancelled travel package, we will pass that refund on to you. If we are able to resell the cancelled Tour package, subject to clause 4.4, we will refund you the cancellation fee.

4.4 Except as provided under clauses 2.5 and 7.3 your deposit will not be refunded to you if you cancel your booking for any reason at any time before the travel date.   

4.5 Should you decide to cancel under clauses 2.5 or 7.3, you must exercise your right to do so within 14 days of the issue date printed on your revised invoice.  On receipt of your notification that you wish to cancel, we will refund your deposit to you, and we will have no further liability to you.

5. UNUSED SERVICES

5.1 Once your package services have commenced, refunds will not be provided where, due to illness or personal choice, you do not utilise part of or all of the package inclusions.  

6. CHANGES BY US

6.1 Because packages are planned several months in advance, we may occasionally need to make changes to package inclusions.  We reserve the right to make changes to your itinerary at any time.  

6.2 We will advise you of changes at the earliest possible date.  

6.3 Some suppliers of the services included in your package reserve the right to cancel or amend the services they provide.  As such, High Performance Travel will use reasonable endeavours to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.

7. TOUR GROUP SIZES

7.1 Prices and arrangements have been made based on minimum group sizes.  Completion of the booking and payment process for the tour package is not confirmation that the tour will proceed.  

7.2 In the event that minimum tour numbers are not met, we reserve the right to impose a surcharge, amend itinerary events so that the tour may proceed, and/or cancel the Tour.  

7.3 Should we choose to impose a surcharge, you will have the right to cancel in accordance with the provisions of clause 4.5.  Should we choose to cancel the tour, you will be entitled to a full refund of the monies paid by you to us and we shall have no further liability to you.  

8. INSURANCE

8.1 We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. High Performance Travel can provide you relevant information about travel insurance options.

9. FLIGHTS

9.1 Flights are not included as part of your package and are a separate product booked on your behalf with the relevant airline.

9.2 As airlines reserve the right to alter schedules, High Performance Travel cannot be held responsible when confirmed flights are subsequently changed or cancelled. Once issued, airline tickets are non-refundable and non- transferable.  Please refer to the airline fare rules and conditions of carriage.

9.3 In the event that flights are cancelled or postponed or you cannot fly for any reason, including due to Government imposed travel restrictions, all refunds will be in accordance with the relevant airline’s terms and conditions. High Performance Travel cannot be held responsible for your inability to travel. If you cannot travel for any reason outside of our control, you will not be entitled to a package refund, provided High Performance Travel can fulfil the package and/or tour programme.

9.4 All taxes and fees associated with the airfare (including fuel surcharges, departure taxes and government levies) are built into the quoted airfare but are subject to change without notice.  

9.5 Subject to availability and payment of the additional costs, you may upgrade your flights.   If flight upgrade payments are non-refundable we will notify you of this beforehand and as such if you cancel a package that includes an upgraded flight you will not be reimbursed for these payments.

9.6 All travel booked as part of a package will be subject to the relevant travel provider’s conditions of carriage. We shall not be liable for any breaches by you of the conditions of carriage and any subsequent refusal of the airline to allow you to travel.

9.7 You must arrive prior to the check in, and boarding times specified by the relevant airline or other travel service providers. We are unable to delay departure times and therefore will not be liable should you miss a departure time.  We shall not be required to hold up a flight (or other travel service) to wait for you or to provide a seat on any other flight (or other travel service) if you do not arrive on time and miss the departure.  

9.8 All journey times are approximate.  We shall not be responsible for delays or cancellation caused by reasons outside of our direct control.

10. ACCOMMODATION

10.1 While we will do everything possible to secure your preferred room request with the hotel, we are unable to guarantee these requests due to limitations on the number and types of rooms available.

10.2 Hotel and facility descriptions on the High Performance Travel website and other publications are based on current hotel guides and information provided by suppliers and may change at any time.  Pictures may not show the particular room, décor, view, or other specifications included in your booking.

10.3 Bonds or credit card imprints may be required by hotels.  These are usually requested by the hotel at the time of check-in.

10.4 High Performance Travel will not be responsible for any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.

11. TOUR MERCHANDISE

11.1 Where applicable, please choose tour merchandise sizes carefully as it will not be possible to exchange these items at a later date.  

11.2 While every effort will be made to ensure all tour merchandise is correct, we cannot accept responsibility if the sizing does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.  

12. EVENT TICKETS

12.1 All tickets included in your package are supplied in accordance with the Ticket terms and conditions of the event organiser, for which an administration fee is paid. This is included in the price of your package.

12.2 The tickets that form part of your package may not be resold or transferred without our prior written consent, and you cannot advertise or offer a ticket for transfer or resale on the internet or through any other medium. Tickets also cannot be used for advertising, promotion or other commercial purposes (including prizes, competitions or trade promotions) or to enhance the demand for other goods or services without the prior written permission of High Performance Travel.

12.3 If we are made aware of any prohibited use of your event tickets, we reserve the right to cancel your tickets and we may refuse to transfer your booking. 

12.4 If an event you are scheduled to attend is cancelled, we will refund you the face value of your ticket if we are able to obtain a refund from the ticket issuer. If your Tour has already commenced prior to the event being cancelled, the rest of the Tour will be unaffected by the event cancellation and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered if the event you are due to attend is cancelled or postponed. 

12.5 We will distribute your tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure, but reserve the right to amend this at any time. Once distributed tickets are your responsibility and cannot be replaced. 

12.6 Please note that High Performance Travel cannot be held responsible where the position or perceived quality of your seat at the event does not meet your personal expectations.

12.7 If you would like your ticket seating allocation to be “linked” to other customers, please let us know.  While every effort will be made to allocate seats for linked bookings together, this will be dependent on the ticket allocations we receive and cannot be guaranteed.

13. EVENT SCHEDULES

13.1 The EVENT fixtures and itineraries shown on the website and any High Performance Travel published materials are correct at the time of publication.  If the event schedules are changed due to circumstances beyond the control of High Performance Travel, the package inclusions and pricing may have to be altered.

14. SPECIAL EVENTS AND PROMOTIONS

14.1 The celebrities or teams in attendance at an event are at the complete discretion of High Performance Travel, and you acknowledge that the people advertised as being in attendance at an event may change at short notice. 

14.2 The date, time and venue of an event may change due to reasons outside our control. We are not responsible for any additional costs if such changes do not fit in with your travel and accommodation plans.

15. OUR RESPONSIBILITIES

15.1 The services that we supply consist solely of:

1. a) Arranging and coordinating travel, accommodation, event tickets and functions.
2. b) Making bookings and issuing tickets and vouchers to customers for the provision of services and facilities by suppliers.

15.2 We undertake to perform these services in accordance with the law, with reasonable care and skill.  However, we will not be held liable for any loss, damage, or claim arising from acts or defaults outside the control of High Performance Travel and its employees – including (but not limited to) suppliers of travel, accommodation, and event tickets in connection with your package.  

15.3 To the extent permitted by law, our liability to you and your party will be limited to the value of the total cost of your package.

16. DOCUMENTATION

16.1 Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document in electronic form or otherwise, used to confirm an arrangement with a service provider. They may be subject to certain conditions and/or restrictions including, without limitation, being non-refundable, non-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use.

16.2 All airline tickets must be issued in the name of the passport or photo identity holder and used in segment order, not out of sequence, otherwise onward flights may be cancelled.

An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled, so please review your travel documentation carefully and immediately advise High Performance Travel of any errors in names, dates or timings.

16.3 High Performance Travel will not accept responsibility for any documents subsequently altered without our consent.

17. PASSPORT AND VISA REQUIREMENTS

17.1 If your package includes services fulfilled outside New Zealand, you will need a current passport that must be valid for at least six months after your return to New Zealand.   

17.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance, including any requirements to be vaccinated.  It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to New Zealand.   

17.3 It is your sole responsibility to ensure you meet all of the requirements for entry into the destination country. High Performance Travel will not be liable in any way if you are declined permission to enter  any country or destination.

17.4 Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by visiting their website at www.safetravel.govt.nz.  We recommend that you review this information both prior to making your booking and prior to departure.

18. REFUND FOR EVENT CANCELLATION

18.1 All entitlements to refunds under this clause 18 are subject to you making a claim against your travel insurance policy in the first instance. High Performance Travel will not provide any refunds for amounts already covered under your travel insurance policy. 

18.2 You will receive a full refund for your Event Ticket if, prior to the commencement of your package:

1. a) the event included in your package is cancelled in its entirety (including being held without general public spectators or where there are restrictions on attendance) and not rescheduled; 
2. b) other circumstances arise, where we feel it is appropriate in our sole discretion; or
3. c) where required by law.

18.3 As stated in clause 9, any flights booked through High Performance Travel are considered to be separate from your High Performance Travel Package. Any refunds for flights will be in accordance with the relevant airline’s terms and conditions and are not included in any refunds given under this clause 18.

18.4 You acknowledge that governments, either at state or national level, may impose border restrictions or any other restrictions at any time. In the event restrictions are imposed by any government at a state or national level, High Performance Travel will not be liable for any additional costs incurred by you as a result of the restrictions, including but not limited to, the cost of quarantine or isolation at a managed isolation facility and/or any additional accommodation, travel and incidental expenses not included in your package.

19. ON TOUR COVID-19 POLICY

19.1 If you test positive for Covid-19 while on tour with High Performance Travel, you will be required to follow the government requirements of the country you are in when you test positive.

19.2 We encourage anyone with any symptoms to self-test while away on tour to ensure you do not have Covid-19. You must advise High Performance Travel staff as soon as possible in the event you test positive for Covid-19. If you do test positive for Covid-19, entrance to the Event will be subject to the terms of entry for the relevant Event, and you may be refused entry. High Performance Travel is not required to supply a refund if you are refused entry into the Event.

19.3 If you test positive for Covid-19, for health and safety reasons, you will not be permitted to travel on any High Performance Travel transfers or to attend High Performance Travel group events until you have completed the recommended isolation period as advised by the local government of the Package destination.

19.4 If you are required to isolate or change the itinerary of your trip due to Covid-19, High Performance Travel will not be liable for any additional costs incurred by you in relation to your isolation, including but not limited to, the cost of any additional accommodation, travel, medical costs, or any costs associated with having to return home early from your High Performance Travel Package, along with any incidental expenses. For the avoidance of doubt, refunds will not be provided to any customer who cannot fulfil the entirety of their Package due to Covid-19.

20. FORCE MAJEURE

20.1 If we are delayed in or prevented from performing our obligations due to a Force Majeure Event, including any event or circumstances beyond the reasonable control of High Performance Travel (including but not limited to industrial or civil disputes, war, governmental action, riot, fire, flood, drought, other natural disaster or act of God, crowd disorder caused by spectators, civil commotion, military operations, explosion, structural damage, terrorism (including the threat of terrorism), pandemics or epidemics including Covid-19, legislation, regulation, governmental travel restrictions or government mandated lockdowns, guidance, ruling or omission by relevant administrative authorities, shortage of power supplies or power failure, strike, lock-out, boycotts or other labour action, etc (“Force Majeure Event”) then such delay or non-performance shall not be deemed a breach of these Terms and Conditions and High Performance Travel will not be liable for its inability or failure to perform, or delay in performing, any of its obligations under these Terms and Conditions while such Force Majeure Event continues. Furthermore, we shall not be liable for any injury, damage, loss, delay, additional expenses, or inconvenience caused by any postponement, re-arrangement or cancellation of the Event, Event Tickets or the amendment of event times and dates due to a Force Majeure Event.

20.2 In the event that part or all of the package cannot be provided due to a Force Majeure Event, we will take reasonable steps to source refunds from third party suppliers subject to deductions for our reasonable costs and expenses.

21. FRUSTRATION OF CONTRACT

21.1 In the case of total cancellation of any events, we will take reasonable steps to source refunds from third party suppliers where possible, subject to deductions for our reasonable costs and expenses.

21.2 The parties agree and acknowledge that cancellation of any events due to a Force Majeure Event or reasons relating to Covid-19 will not constitute impossibility of performance or frustration of these Terms and Conditions and that in such circumstances, clause 20 will apply instead of Subpart 4 of the Contract and Commercial Law Act 2017.

22. LIMITATION OF LIABILITY

22.1 Where you are a consumer for the purposes of the Consumer Guarantees Act, nothing in these terms limit or modify any rights you may have under the Consumer Guarantees Act. Subject to any rights you may have under the Consumer Guarantees Act, neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of, or that are in connection with, any duty or obligation under these terms and conditions, or any duty or obligation at law.

22.2 To the extent that we have any liability to you under these terms and conditions or at law, that liability shall be capped to the amount that you have paid or is payable to us in accordance with these terms and conditions.

23. PRIVACY

23.1 High Performance Travel will only use your personal information in accordance with the Privacy Act 2020 (New Zealand).

24. CONSUMER GUARANTEES ACT

24.1 Subject to clause 22.2, nothing in these Terms and Conditions is intended to limit or exclude High Performance Travel’s liability of your rights if you are a consumer for the purposes of the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Notwithstanding the foregoing, where you purchase or hold yourself out as purchasing a package for the purposes of business, the provisions of the Consumer Guarantees Act 1993 will not apply to the supply of such services.

25. ACCURACY

25.1 All reasonable care has been taken to ensure the accuracy of information on the website and other published material, however prices and services offered are subject to change.

26. GOVERNING LAW

26.1 These terms and conditions are governed by New Zealand law and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these terms and conditions.